FAQs

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FAQs

General Question

Free Fed Ex Ground Shipping available on all orders over $35.00.

Free Shipping does not apply to Expedited Shipping orders or Orders shipped outside the USA.

All orders will be shipped via Fed Ex. Orchard Harvest provides the most cost effective shipping to the customer.

Shipping and handling charges on all orders will vary, but will be disclosed before you authorize payment.

Your candles will arrive in a secured packed box.

Returns for Refund or Exchange.Return the order within 30 days of purchase date and we will promptly refund your money (less shipping charges) by crediting your credit card.

There will be a 15% restocking fee on all opened or partially used items.

Send your items to the address listed above. Include your Name, Phone number, Order number, The reason for return, and item to be exchanged for (if desired). It is advisable to insure the item you are returning in case it is lost or damaged in transit.

If a replacement is requested, Orchard Harvest will ship out the replacement or exchanged item(s) and match your shipping method. We will process it within 7 business days of receipt.

Your candles need to be in sight when burning.

Never burn on or near anything that can catch fire.

At Orchard Harvest we do everything possible to ensure the safety of our products. We encourage you to follow the safety tips provided with our candles and products. Our glass and accessories are sold to you specifically designed for candle use.

The customer is responsible for the safe use of our products. We make no claims to the suitability of our products for the particular purpose or function.

Since we have no control over the environment our products are used in or whether the safety guidelines were followed, we cannot be held liable for more than the replacement price of our product.

Please remember that candles are an Open flame. Exercise caution when burning candles.

Please Contact Orchard Harvest at +1 616 443 6982 or  info@orchardharvestcandles.com prior to returning your product. We will assist you in returning your order. Returns should be shipped to:

Orchard Harvest, LLC
P.O. Box 141253
Grand Rapids, MI 49514-1253

Orchard Harvest Stands behind our products 100%.

Customer satisfaction is one of our Primary goals.

Fragrance Descriptions

Orchard Harvest is now offering some very unique and very relaxing fragrances that will appeal to both men and women. Here are some of our own unique blends.

Find your favorite, or try something new! We think they all make great aromatherapy soy candles.

They are all winners chosen by our customers as their HOT Picks! You might say they have received ‘GLOWING’ reviews! Enjoy.

Fragrances are Phthalate free and no dye is added to the candle.

*** If you don’t see the fragrance you would like in the drop down selection of that particular candle, please contact Orchard Harvest and let us know what your desired fragrance is.

*** Natural Color of the candle may vary due to the Fragrance Oil when added to the candle wax.

Lavender-Sage: Soft, not overpowering scent of Lavender with subtle Sage fragrance to promote Calm & Soothing environment.

Lemon-Verbena: A balanced blend of Lemon and Grassy herbals, sprinkled with a floral note. Very refreshing. Best Seller. Liked by both men and women. Not sure which fragrance to choose? This fragrance may work for you when gift giving.

 

Mac Apple: Crisp, juicy blend of Apple with a hint of Cinnamon. This fresh scent smells great in any room.

Basil & Balsam Fir: A light, fresh, fruity-spicy with a balsamic, anise-like undertone topped with the scent of Pine needles. Awesome unique fragrance well liked by both men and women.

Cedarwood & Amber: A fresh scent with a sensation of warmth, and sensuality. Top notes of Bergamot, Lavender, and Coriander. Bottom notes of Amber, Cedarwood & Sandalwood. This may be one of your favorites once you light it. Soft ambient fragrance.

Fresh Linen: Gentle breeze with a fresh clean cotton scent with a hint of Lemon

Rain Forest: Soft rain scent with a hint of Cedar for that woodsy note. Very clean and fresh scent

Winter Splendor:  A year round wonderful fragrance. A combination of apples, oak, balsam fir, and pine, with a background of cinnamon & clove.

Buttery Vanilla: Vanilla lovers, you will enjoy this unique blend of melted butter complemented by Fresh Vanilla.

Cranberry Eucalyptus: If you love the scent of Cranberries, this is for you. Cranberry fragrance blended with subtle Eucalyptus to refresh.

Orange Clove: A relaxing warm aroma of Oranges blended with Cloves. A year round fragrance. Best Seller!

Red Hot Cinnamon: Wonderful cinnamon fragrance.

Winter Thyme: Blended scents of Bayberry & Apple with a base note of fresh Pine needles and Thyme, a top note of freshly ground Cinnamon Bark.  Compliment this candle with Winter Splendor as a set package for gift giving.

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